Shipping policy

 

SHIPPING POLICY & COSTS

All our products are shipped from Toronto,Canada.

Please allow 2-3 business days for us to process your purchased product(s) and an additional 7 - 10 business days for delivery, depending on where the item is being shipped to. This time takes into consideration, processing times by our shipping partners and Customs(for international shipping). Please also note that shipping to destinations outside North America may take longer.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase, unless otherwise waived.This price will be the final price for shipping cost to the customer.

We appreciate your business and we will do our best to expedite the delivery of our products to your doorstep. Please have some patience.Thank You!

 

Shipping Notes

1.Change Of Delivery Address                         For change of delivery address requests, we are able to change the address at anytime before the order has been dispatched.

2. P.O. Box Shipping
ClassQue will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and ClassQue encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to ClassQue at the customer's expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.

5. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

6. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

7. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

Thank you for shopping ClassQue!